Managed Services is the total Information Technology (IT) business processes that control the quality, efficiency and effectiveness of IT services at every point of time. It brings together people, processes, organization and technologies to support and meet the objectives of its customers' business at all the time.

Need of Managed Services

Ongoing needs for today's fast changing business environments and requirements in order to deliver business at agreed service levels across IT infrastructure. Successful delivery of IS/IT services and business continuity plans will often depend on supporting IT infrastructure, but it should be noted that justification of infrastructure projects in the business case is notoriously difficult to do. The purpose of managed services is to model the mixture of technical components, (hardware, software, resources, technologies and communications facilities), their geographical distribution, and how they support or implement the business systems and other parts of the information system architecture environment within the department.

Futuresoft's success in providing managed Services

At Futuresoft we:

• posses a clearly defined business rationale
• support the sharing of information between users and across business applications
• move application systems between different hardware and software platforms (Migration/Upgradation)
• ensure the underlying technology is invisible to the user
• adhere to defined standards, including those for interoperability (Open Systems Integration)
• adhere to well articulated management and technical policies
• adhere to best practices to deploy solutions

Managing infrastructure risk:

Managing IT infrastructure involves risk, which includes detailed procedures and predefined process for managing capacity, availability, cost, service levels, configuration, business continuity and relationships. While managing IT/facility of organization we make sure all the defined SLA's are met.

We make sure during day to day management we are responsible for:

• Network Management: ensuring that no downtime is there in WAN and LAN networks.
• Messaging solutions: providing time to time solution on messaging needs.
• Security concerns: ensuing best of security measures in place to make the complete network and process protective.
• Capacity management: ensuring that the infrastructure can support the volumes of demand required and can cope with peaks and troughs in demand
• Resource availability: ensuring that resources and services are available within the time periods agreed in the contract (e.g. during normal office hours)
• Cost: keeping costs to agreed parameters for service delivery
• Service levels: maintaining agreed levels in terms of volume and service quality
• Configuration: providing and updating changes to services as required
• Business continuity: ensuring that the business has access to the required services and providing contingency arrangements in the event of disaster.